Document Management F.A.Q.

Document Management Frequently Asked Questions

Q: I have Liberty up and my scanner is on, but my scanner icons are grayed out and it won't let me scan.

A: You must have a folder open in order for the scanner icons to appear. If you have a folder open and they are still grayed out, try rebooting the scanner first, then reboot the computer. This will reinitialize the board that the scanner is plugged into.

Q: When I go to open a folder, I select the folder I wish to open and click OK but nothing happens.

A: This is usually caused when the path to the *.odb is not mapped correctly or the *.odb has been deleted or moved. Open the application builder and modify that folder so you can see where the path points. Find that path in Windows Explorer. Double-check that the paths are correct and that all folder names are exactly as they appear in the Object Database File path. If the paths are correct, it could be a corrupted *.odb. Contact your Liberty administrator to rebuild the folder.

Q: I do a document request but I don't get items back that I know live in the system.

A: Check the folders being searched by the document request. Make sure all folders that would contain such information are highlighted. If it is not highlighted, then the document request will not search that folder.

Q: When I double-click on the Liberty icon, it prompts me for registration information.

A: When Liberty is opened, it will look for the registration information in 3 locations.

1. Regis.ini. This is determined in the Liberty.ini. There will be a line in the [ Liberty] section that looks similar to - Regis=L:\liberty\Regis\Regis.ini.

2. The registration information inserted directly into the Liberty.ini (CompanyName and ActivationCode).

3. If neither of the above appears in the Liberty.ini on that station, it will look in the directory that Liberty was initially installed. I.e. c:\LibertyNet\Regis

If the first or third is true, check to make sure your path is correct and that you have the correct CompanyName and ActivationCode in the Regis.ini and you are not past your expiration date.

If the second is true, check to make sure your CompanyName and ActivationCode is entered EXACTLY as it appears on your licensing information and that you are not past your expiration date.

Q: I type in my user name and password but I get an error that says "User [username] could not be located at site [sitename] in file [path to master object database file]".

A: User names and passwords are case sensitive. Make sure you typed in your user name and password correctly. Contact your Liberty administrator if you still cannot log in.

Q: Sometimes when Auto Archive is running, I receive an (1155) error similar to - (02) I/O Error Error During Operation (54) Variable Page on File c:\lbrtyapp\folders\zarcmsg\zarcmsg.odb

A: Usually, any 1155 error you receive, is due to the *.odb file of a folder being corrupt. Rebuild the folder accordingly. (Usually - is the operative word. You may receive 1155 errors for multiple different reasons; however, the most common is due to a corrupt *.odb file.) If it points to a message folder, you may delete the contents of the message folder through Windows Explorer and paste an empty *.odb in the message folder. An empty *.odb is 123Kb. You must rename the empty *.odb to the name of the original message folder *.odb.

Q: When I do a document request, either on my machine or on the optical server, I am prompted to "Please insert platter [platter name] into a drive".

A: You have two different ways to set up the current location of volumes.

1. Shareable Disk or Drive

2. StationName

If the volume of the document you are trying to open is set as the first option, check to make sure you have the drive mapped correctly both in Windows and in the optical server of the station you are retrieving from. Contact your Liberty administrator if you are unsure what the appropriate mappings are.

If the volume of the document you are trying to open is set as the second option, check to make sure you have the drive mapped correctly both in Windows and in the optical server. Contact your Liberty administrator if you are unsure what the appropriate mappings are.

Q: During the Auto Archive process, I have received the error "Store to Archive: Storage Group [name of storage group] has no volumes defined or are defined as read-only. Inform your system administrator immediately!". It continues to give me the error and I cannot do anything else.

A: This occurs when the volumes assigned to the archive folder via a storage group are full or none have been made using this storage group. To get out of the error, you must hit OK and turn the optical server offline immediately. Create new volumes in the storage group you have assigned to the archive folder. When the volumes have been filled to their maximum allowed space, Liberty will mark them Read-Only and will start to archive to the next volume defined in that storage group.

Q: The optical server dialogue box is open on the optical server. It is currently displaying the auto archive jobs that are processing; however, the number of documents in the job being processed is not decreasing. No matter what I do, I can't get it to start auto archiving again.

A: First, verify that the job does not have time restrictions and that the optical server is on background or dedicated. Otherwise, this means the first document in that folder has a corrupted image file. You will need to check two things.

1. Open the folder in Liberty and attempt to open the first document. If either the document won't open, or it opens and you get one of two errors "The document has no pages" or "Image file is missing!", you must delete that document. It is suggested if the document has index information, that you write it down and attempt to find it in Liberty somewhere else. If the document has a viable image, move on to step two.

2. Open the folder in Windows Explorer and look for any zero byte image files. Liberty image files usually end in the extension *.COD. If there are, delete these files.

Once you have completed the above steps, open the optical server dialogue box and turn online. If the folder still won't archive, try rebuilding the folder.

Q: I am using barcodes to separate my documents, however they are not separating.

A: Several things could fix this problem. First, check the barcode itself on the paper. If it is not almost perfect, it will probably not be detected as a barcode. I.e. if it is smudged, smeared, or there are broken lines in the barcode. Second, check the document bursting settings. Verify that the only thing check-marked is Page Info Tags. There should be one type of barcode in the box below the check mark. If you are using Kofax card, it should be Kofax Bar Code 1. The box 'Page is Separator When This Tag is' should be checked. Underneath, you will need to fill in the value of the barcode. If you are using a consistent value for the barcode, type in the exact value in both fields. If the document bursting settings are correct, the next thing to check is the quality of the scan (in Liberty). View the image of the barcode. If the contrast and/or threshold is set too high or low in the scanner settings, the barcode may be overlapping itself or may be too light. Adjust the contrast and threshold until the image of the barcode is sharp and clear.

Q: I am using blank pages to separate my documents and it is not separating.

A: First, check the paper you are using. Do not use colored paper. If the paper has been reused several times, there may be creases or wrinkles on the paper. This will create lines on the image in Liberty and will not be detected as blank paper. Second, check the document bursting settings. You should have 'Blank Pages are Separators' checked. If it still does not separate, contact your Liberty administrator for a possible setting in the liberty.ini.

Q: When I turn the optical server online, I get a message that says "Would you like to re-queue messages?". What should I choose, OK or Cancel?

A: Usually, you will want to choose Cancel and here's why: whenever the optical server processes a request, it will put a queue in the message folder. You can see a list of these queues in the Message Queues box on the optical server. If the retrieval was completed successfully, Liberty will automatically remove the queue. You will want to remove all of the unsuccessful queues periodically as it may contribute to the corruption of the message folder *.odb and can slow down the processing of the optical server. If you choose OK at this prompt, the optical server will then try to complete all of the incomplete message queues.

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