Case Study: Eisenhower Medical Center Insurance Card Capture

Eisenhower Medical Center, a well known and highly respected medical center in the healthcare industry, has provided high quality, compassionate care for nearly 30 years to residents and visitors alike through a full range of state-of-the-art diagnostic, treatment, and emergency facilities. The 261-bed Eisenhower Memorial Hospital continues to be a leader in providing innovative treatment, leading-edge procedures, and important clinical research in cardiology, orthopedics, and cancer care among other specialties.

Med ID Scan/Insurance Card Scanning

Example of the EMC registration and Med ID Scan screens

The Business Challenge

Billing claims are routinely rejected due to incorrect billing information resulting in delays or loss of revenue. The traditional method of capturing patient information consisted of personnel photocopying front and back of insurance cards, driver's licenses, and/or any other associated documents. EMC requires the capture of patient identification information at the point of registration. This provides for patient security, better management of its' verification processes, reduction of errors, and provides exact patient billing information accuracy. A secure and efficient solution was required.

The Data Connect Corporation Solution

The chosen solution was Data Connect's Med ID Scan. Med ID Scan was integrated with the existing Eisenhower Medical Center patient registration system and their imaging system by Data Connect's Professional Services team. Upon patient registration, using a mini desktop card scanner, the insurance card and any additional identification cards are scanned into Med ID Scan.

The patient registration information including the medical record number, account number, patient name, and date of service are automatically captured and indexed making the insurance card information instantly available within the imaging system.

The EMC staff searches on the index data, allowing for easy retrieval of the scanned images for each patient encounter.

Example of retrieved insurance card image

Client Benefits

• Ensures higher quality images with exact information for billing accuracy.
• Staff time savings compared to the photocopying process.
• Business office retrieves precise images eliminating questions, reducing departmental communication, errors, and paper shuffling.
• EMC strengthened its' ability to manage the hospital's patient registration, billing, and collection areas, managing verification processes and minimizing data collection errors.