In order to provide customers and potential customers with a glimpse “behind the scenes” here at Data Connect, we will be publishing a series of interviews with our executive team. These interviews will provide insight into the high-level decision-making that takes place here, as well as introduce you to the personalities that lead our organization.
Our third interview is with Lynda Tarufelli, our VP of Operations, who will discuss her history with the company, her thoughts on where the company stands today, and her ideas on where we’re headed.
Hi Lynda! How long have you been with Data Connect?
I have worked at DCC since May of 1996 and I believe I was full-time employee number 5! At that time the office was in the basement of [our CEO] Tim’s house. I was responsible for support and implementation.
What does your role consist of today?
Today I am a shareholder, board member, and a member of the management team. I manage a great group of operations people that include: IT; document management implementation and help desk; trade show support; show workers; and the warehouse. I describe our group as the ones that make it all happen – sales reps sell and development creates but we deliver! Providing excellent customer service has been a passion of mine and I work every day to impart that to our wonderful staff.
How have you seen the company change over the years?
We have always been a team of people that wants to do great things no matter what we are doing. We were building PCs and supporting small networks and just getting started in the document management business when I started at DCC. Trade show software and services weren’t even in our purview. Although the company address has changed a few times and the staff has grown, the one thing that hasn’t changed is our core valves. I am very proud to be working for such a great company.
How have processes and protocols improved over time?
We all did what we needed to do to get the job done for several years in the beginning. As we have grown we have had to define staff roles, hire for very specific skill sets and form departments. We are constantly working to improve our communication and process.
In what ways do you foresee the operations department evolving as the company grows?
This year we will see another evolution and realigning of job functions to keep up with the changing processes, products, and customer needs.
What sorts of things are you looking forward to seeing at Data Connect in the next 5 years?
I am looking forward to growing our Community Connect civic involvement. I also look forward to mentor our next generation of leaders, creating a global presence, expanding into new verticals and continuing to create a greater depth in our trade show software and other products.
Any words of wisdom for show hosts and event planners out there?
The key to a successful event is preparation and great communication!